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Frequently Asked Questions

• Does Naomi™ need a SIM card to function?
Naomi is WiFi capable, but we recommend pairing it with a SIM card for the best results - that way you will be able to contact and track your child 24/7.
• What SIM card works for Naomi™?
Naomi is compatible with Nano SIM cards, so make sure you use the right one. You can use any carrier of your liking (most of our US customers like going with AT&T).
• Can you make calls with the smartwatch?
Naomi works just like a smartphone, so any active SIM card with a phone line data plan will allow for voice calling.
• Are there monthly fees for Naomi™ ?
No monthly fees required for the watch to function. Please check with your preferred carrier for cell phone plans. Ensure you get a new, independent phone number for the watch and NOT a "wearable" or "add-on" plan to an existing number.
• How long does the battery last?
It's about 48 hours. Depending on the network signal in your area, there will be differences in the area where the signal is poor, and the battery life will be shorter because the searching signal will consume more power. In general, Naomi's battery life varies by use, configuration, cellular network, signal strength, and many other factors; actual results will vary.
• What does the IP67 waterproof rating mean?
The IP67 rating means that Naomi is protected from dust and capable of withstanding water immersion between 15 cm and 1 meter for 30 minutes. However, we do not recommend wearing the watch while taking a shower, diving and swimming, as the waterproof parts of the watch may age over time, resulting in reduced water resistance protection.